This is easy, we want your business and we'll make sure no one delivers better service than we do.
If you ever feel that you are unhappy about anything you ask us to do then phone me Jim Parker on +44(0) 7540 454343. East Stuff is my business and I'll do my utmost to deal with any issue you have to your complete satisfaction.
In the event that you ask us to do something that we can't do then we'll be honest with you and tell you that it's not our core competence. We'll try our best to give you the name of a company who can help.